To ensure that your Bali holiday will be hassle-free, please observe the following details:
Special request must be submitted to the hotel well ahead when booking is made, e.g.: early check-in, late check-out, ground floor room, top floor room, room with a view, quiet section of the hotel, interconnectings, adjoinings,1 queen-size bed (180 cm x 200 cm) or 2 single beds (each measuring 100 cm x 200 cm), etc. If the requested room is available at the time of booking, we will block it for you. If unavailable at the time of booking, we will make top-priority note with your booking and block the room as soon as it becomes available. Hence, special request cannot always be fulfilled unless the room is available when booking is made. "First come, Fist served" system is adopted with all room requests.
Normal check-in time is generally at 14:00 (room is readily cool and fresh) providing flight details or information on check-in time are fully submitted. Failing that, the room will be made available at 18:00. Due to serious electricity shortage in Bali, hotel is legally obliged to switch off air-conditioner when room is unattended. Consequently, the room won't be cool and fresh flowers won't be prepared either. According to local regulations, every hotel guest must be registered and accommodation payment must be settled upon check-in. With arrival after 22:30, payment settlement will be requested in the morning during breakfast time.
Breakfast is available in the restaurant from 07:00 until 10:00. Room service will be attended only if guests are too sick to come down. Presentation of breakfast coupon is required for each person.
Throughout Indonesia, our legal currency for payment is "Rupiah" (commonly abbreviated as Rp or IDR). All credit card payments must be settled in Rupiah although some prices are quoted in USD, e.g. room bills, visa on arrival (for immigration), transportation, etc. Cash withdrawal from ATM is also in Rupiah. Applicable daily exchange on the transaction day will be used for the conversion. Money Exchanges and banks (with ATM) are available in major tourist areas (several are located close to our hotels).
Kindly be reminded that Bank of Indonesia applies stringent rules on payment with foreign currencies:
- Coins are not accepted. Notes must be in good condition (torn, smudged nor stained will not be accepted).
- Due to many counterfeit cases with USD notes, 2001 series with CB version and all 1996 series and older are not accepted.
Normal check-out is 12:00 noon. 50% room rate will be charged for late check-out until 18:00. After this time, a full-night charge will be applied as we will not be able to sell the room. Any late-check out must be requested well in advance and is subject to availability (unless already paid for when booking is confirmed).
DEPARTURE TRANSFERS (from HOTEL to AIRPORT)
Drop-off service (departure) can be organized 1 day in advance at Reception with our compliment. You might need to organize your own transportations for failure to submit your flight details in time. If you have not arranged your arrival transfer (from airport to hotel) after you land in Bali, you can always take airport taxi. With every flight arrival, airport taxis are readily available in front of arrival exit gate. Its taxi counter is located next to arrival exit gate. You will not miss out as it has a big prominent sign. Airport taxis are managed by airport authority and are very reliable. The fare to Kartika Plaza street is fixed at Rp. 50,000 (less than USD 6) and is pre-paid at the counter.
Receptionists are available from 7 am until 11 pm. Outside these hours, limited assistance is provided by Security Guard – available through phone extension 0.
An electronic safe is provided in every room. Please use it for your valuables. Hotel does not take responsibility for any loss in your room as well as other hotel premises.
Please ensure to read the Room Directory (laminated cards in acrylic rack) after check-in for service hours, hotel facilities and restrictions.
All rooms are non-smoking. If you wish, you can smoke in the balcony/terrace and public area.
SAVE OUR ENVIRONMENT
Please help us save Bali as this island has serious shortage on electricity and clean water resources. Air-conditioner must be switched off whenever room is unattended. Don’t remove the white bath towel from your room as pool towel is available at Reception for swimming pool use.
BB Guns, illegal drugs, fire works, fire crackers are strictly prohibited. Apart from being dangerous, plastic bullets from BB Guns are toxic to the environment. Use of illegal drugs and any kinds of explosives will result in legal custody. Fire works and fire crackers are considered as illegal explossives unless a formal permit is obtained from the local police (during ceremony).