From: < likhoong@streamyx.com >
To: "Paulus Wibowo, GreenBali group" < gm@greenbali.com >
Sent: Saturday, December 30, 2006 9:44 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

Dear Mr. Paulus Wibowo,

We thoroughly enjoyed our stay in Green Garden. The service rendered by your staff is excellent! Little things like switching on our room air-conditioner for us before we arrived, daily fresh flowers, always service with a smile, etc, had made our stay a very
pleasant experience. We will definitely recommend Green Garden to our friends!

I am taking the liberty of attaching some photos that I have taken in Green Garden. Feel free to make use of them if you find them of any value.

Regards,

Chan Lik Hoong
likhoong@streamyx.com
Malaysia

From: ANTOPOLGUY@aol.com
To: gm@greenbali.com
Sent: Tuesday, December 12, 2006 1:57 AM
Subject: Re: Thanks from Green Garden Hotel, Bali

Hi Paulus and everyone at the Green Garden and Febri’s.

Thank you for your email. It was really nice of you to think of us. We really enjoyed our stay at Green Garden again as always. We feel like we are coming home whenever we stay with you. The staff are all wonderful and can’t do enough for us. And we are so grateful to have you all as our friends.

Craig will be back in February. He will email for accommodation after Christmas. Please say hello to everyone  especially Pika. For craig,  xx and Suria , Hendra, Bagus, Merta, Cami, Ane, Aria, Willy, Wira, Adi, Sudi, Sri, Midi. Love to all of you out there in my beautiful Bali. Keep in touch.

Tony, Paula, Craig and Josh xxxxxxxxxxxx
ANTOPOLGUY@aol.com
United Kingdom

From: Lesley Sullivan
To: 'Paulus Wibowo, GreenBali group'
Sent: Monday, December 11, 2006 2:12 PM
Subject: RE: Thanks from Green Garden Hotel, Bali  

Hi Paulus,

Once again we enjoyed our stay at the Green Garden and always appreciate it when we are given one of the rooms that we have requested.

I must say that this time it was probably the noisiest among all of our stays at your hotel. It is unfortunate that the guests near us were not considerate of others, e.g.: slamming door in the early hours of the morning, playing loud music, screaming kids in the pool at 10pm, etc.

On a positive note: the staff at Green Garden are fantastic and it is great to see the same faces each time we come back. This time there was a new girl Nilli (not sure if that is the correct spelling) working in Reception. She is fantastic. Her English is good, she is very pleasant (as are all the staff), she picks things up quickly, she is accurate in what she does and she shows initiative. She will be worth looking after. We look forward to seeing how she has further progressed when we next come to Bali which unfortunately at this point in time looks like being August 2007 (at the earliest).

I took some photos of the staff when they were dressed in their traditional dress. It would be appreciated if you could get these to them. I will also include a couple of Dianne and her family from the shop across the street. I didn’t get her e-mail address before we left. I will send all the photos separately in another e-mail as soon as I have downloaded them.

Bill & Glen will be there on the 18 th for about 3 weeks. They also have requested a downstairs room and it would be appreciated if this could be accommodated. I think they will also be back to Bali with us in August 2007.

Once again we really do appreciate the way the Green Garden team look after us and make us most welcome.

Look forward to seeing you when next we come to Bali & the Green Garden.

Hope you & your family & all your staff have a great Xmas & New Year.

See you all in August 2007.

Kind regards,

Lesley & Peter Sullivan
lsullivan11@optusnet.com.au
Australia

From: LIM CHAI LIN
To: Paulus Wibowo, GreenBali group
Sent: Wednesday, December 06, 2006 12:10 PM
Subject: Re: Thanks from Green Garden Hotel, Bali  

Dear Mr. Paulus,

Thank you for your email.

My hubby and I have a wonderful trip to Bali and our stays in Green Garden Hotel were splendid. Although we have booked for a Standard Room, we were assigned to a Family Room which is fabulous. The room is big, comfortable and romantic. And the food.. YUMMY! Good job to GG.

Talking about the staffs, they are much friendly than we expected. We especially like to thanks sweety Miss Nily (hope I got the name right) and handsome Mr. Bagus (that's a great name). Not forgetting smarty Mr. Willy ya…!

Every other hotel staff whose name not mentioned here doesn't mean they are not good. It's just that we have no enough time to know them better. Attached are few photos for memory...

We will definitely recommend our friends to GG. 

Regards,

Lim Chai Lin (Mrs)
chailin_dear@yahoo.com
Malaysia

From: "Sheryl Wilson" < sherylw05@hotmail.com >
To: < gm@greenbali.com >
Sent: Friday, December 01, 2006 2:26 PM
Subject: RE: COMMENTS ON MY STAY  

Hello Paulus,

Thank you for your email.  It was very nice of you to send a sincere thank you letter.

I do have some comments to make on the Green Garden and Febris.

As a customer that always stays at the Green Garden Hotel every six months and also eats at the new Febris, I find that it is a little disappointing to have the same menu of food year after year at Green Garden. I think that it would be helpful to have a menu board with maybe two or three choices for a special of the day on them.

That way, people that return to Green Garden will have another choice to turn to. I actually found myself this trip going to spend my money at another establishment rather than staying at the hotel and enjoying the company of your wonderful staff...I would also like to mention that I also found some of the breakfast menu a little strange. I realize that you have people from all around the world, but as I looked around the restaurant in the mornings, the regular guests seemed to be having toast every morning. Maybe if you could change some of the items to some more western foods, your guests may enjoy it a little more.

As for your wonder staff.  What can I say.....they are fantastic every single one of them. 

• The room boys are very very pleasant and do such a good job. They rooms are very clean and that is one of the reasons I stay at Green Garden.  I have tried other Hotels but the standards are very high indeed at Green Garden.

• I think you have the best waiters in Bali.  They really make the atmosphere at Green Garden fantastic.  Their great big smiles and attendance to details is really great.  They know what you want even before you have to ask for it.  It’s just the simple things from day to day that make all the difference. I guess that’s why you have so many return
  guests to your hotel.

• Your reception staff are absolutely wonderful as well.
  

I did enjoy the fact that you had music every night as well. Ranald and Iwan do a great job. I did suggest to them that they update there music to something a little more current but did enjoy the entertainment every night anyway.

Thank you very much again Paulus for a wonderful stay and I have been very candid I know, but I know no other way.

I will have absolutely no hesitation in suggesting Green Garden or Febris to many of my friends in Western Australia nor would I have any problems staying there again in May of 2007.

Thank you for your concern.

Sheryl Wilson
sherylw05@hotmail.com
Western Australia

From: John Stevenson
To: Paulus Wibowo
Sent: Tuesday, August 22, 2006 11:28 AM
Subject: re hol's

To Paul & Ms Nunung,

We arrived home safely yesterday very tired after such a long trip via Sydney

Joan & I would like to thank you & Paul very much for providing us with such affordable & family orientated accommodation & it was a pleasure to have stayed at the Green Garden again and we will be returning again next year.

Being a family like it is, makes your holiday much more enjoyable.

Tell Annette that we arrived home to be told we had another great grandson can't seem able to get any great grandaughters that makes it six great grandson's. Missed out being on my birthday by one day.
 
Love & regards to all your staff

John & Joan Stevenson
Brisbane, Australia
ovetsjj@tadaust.org.au

From: Arnie Cho
To: Paulus Wibowo, GreenBali group
Sent: Tuesday, August 01, 2006 10:04 AM
Subject: Re: Thanks from Green Garden Hotel, Bali

Hi Paulus,
 
Your hotel’s location is great for families who like to spend a couple of weeks in Bali.  The price is great and the cleanliness is well above its value. The location of your hotel is just perfect with a Kodak photo developer and money changer next door.
 
In addition, I think your effort in getting feedbacks makes me feel that you are really making the effort in providing a good service and at the same time try to make any improvements possible.  Keep up the good work and I will also recommend your hotels to friends and family.
 
Some suggestions on collecting feedbacks: 
1. Why not print out 1 or at the most 2 pages of A4 size questionnaire placed in the guestrooms.  Only for those guests that are staying 3 nights or more.  Let the house keeping staff place the questionnaire towards the end of their stay.
2. Most often people don't like to spend the time to reply but give them some incentives.  A free drink at the bar, 1 afternoon tea (Coffee Tea and pastries) delivered to the room, or Complimentary item from the Menu under RPH 25,000 are all a small touch to get feedbacks.
 
Best Regards,

Tze-Yun Cho (Mr) and Hye-Jin Lee (Mrs)
ziyun.zhuo@gmail.com

From: a.kleinswormink1@chello.nl
To: Paulus Wibowo, GreenBali group
Sent: Monday, July 24, 2006 8:16 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

Dear mister Paulus Wibowo,

We are just arived at home. We had a wonderful time at the Green Garden in Tuban (Kuta).

The rooms are every day cleaned up and we had enjoyed of the family atmosphere and the friendliness of your personnel’s.

It’s good to be at your hotel. Mostly the kids had every day more pleasure of the beautiful swimming pool.

We felt at home at the Green Garden. The service is good and excellent.

Thank you very much to make our holiday successful. Many greetings from the kids, and the parents, uncle, aunt and grandmother.

Bye bye,

Family Klein Swormink and Jansen from the Netherlands.
a.kleinswormink1@chello.nl

Hi,

It was lovely to stay at Green Garden Hotel as everything was well organized. Everything is like what you have put in you website.  All the staff were helpful and worked with a good attitude.

Unfortunately we didn't manage to see a lot of Bali because my daughter was sick.  We will definitely come back and your hotel will be on my list.  I have to say one of your housekeeping staff - sorry but I forgot the name (I tried very hard to remember) - came very fast to clean up the mess caused by my daughter's sickness.  His is around 20 years' old, a name with about 6 letters.  It was around 4pm on Jul 19 he came to clean up the mess at room 34 (you may want to check the room number from your record).  I did asked his name and wanted to give him a bit of tips afterwards (then I was carrying my 2-year old baby) but I was too busy with my sick daughter. However, he said it was not necessary as that was his duty. He told me that he worked until 9pm that day.

If you find out this staff, please send my thank you again and he helped me a big deal that day.

Thanks for the follow up.

Best,

Sue Cheung
Newsweek Inc.
3 Phillip Street
#14-04 Commerce Point
Singapore 048693

Tel: (65) 6236 5422  Fax: (65) 6236 5425
Siuling.Cheung@Newsweek.com

From: CATHY LILLICO
To: Paulus Wibowo, GreenBali group
Sent: Friday, July 21, 2006 1:24 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

Paul.

I was very pleased with all your staff at the Green Garden Hotel. While I was there I hurt my ankle and they changed me to a ground floor room, helped with my bags and always enquired on my health. 

There has been a group of us staying at the Bali Rani for the last few years. But while I was at Green Garden Hotel, I showed my room to a few friends and they were very impressed with the room and prices.

Not only will I be back next year but I think you will have a few new customers also. 

Thank you once again to all the staff for a very pleasant stay in Bali.

Thanks

Cathy Lillico
cathylillico@yahoo.com
Australia

Hello Paulus

Just have to say a big thank you for a great holiday at the green garden hotel, it was perfect and just what i needed at the time, the staff were so friendly especially Bagus and Willy.  A big THANK YOU to both of them….

I'd have to say that my stay at the green garden exceeded my expectations. It was my first time in Bali, and it will not be my last!!

I was very impressed at the quality of service offered by all the staff and the cleanliness of the rooms was exceptional, a big thank you again.

As I mentioned to my brother whilst in Bali, leaving was the hardest thing I’ve done in years; it was like leaving an extended family.

Thank again and see you all soon!!

Kevin Barnes
Kevin.Barnes@cfsms.nhs.uk
United Kingdom

Dear Mr Wibowo,

        Warmest greetings! Thank you so much for your e-mail as below and my sincerest apologies for taking so long to reply! Can't believe so much time has passed since our holidays - in some ways, it almost feels like we just got back!

Paulus, I think I can vouch for the entire group that the stay at Green Garden Hotel was superb in both value-for-money and friendly service. Rest assured that all our colleagues and friends back home have been recommended to stay at the Green Garden if ever they make their way to Bali and want to stay in the Kuta area.

As for your staff, we can't recommend one of your servers, Bagus, highly enough for his friendly yet unobtrusive service. He was also knowledgeable and gave lots of tips on getting around Bali and recommending things to try. Definitely a great guy and do thank him for us. We would have liked to have said goodbye to him but he was on leave / off on the last 2 days of our stay.

As for the hotel facilities, we found the food at the hotel equal if not better than most of the food in the area. We started each day with a good breakfast (if we weren't too late in waking up!) and enjoyed a few dinners/lunches at the hotel. Ah! For the breakfast display, a short description of the local "kuehs" that were served would have been very helpful and I believe, encourage guests to try more of the local food!

One thing that would have been nice would have been to get toiletries in the bathroom (handsoap, conditioner, shower caps, etc) in addition to the bathgel cum shampoo dispenser. Also, our bathroom floor was very wet after our showers - we think it was because the shower curtain was not long (or wide?) enough to encompass the entire tub which was why water splashed outside the tub every time we showered. A stronger hairdryer would have been great too - especially useful for a roomful of girls who all washed our hairs everyday..!!!

Well, Paulus, thank you so much again for taking the time to write to us and for reading this. We'll see you back at the Green Garden very soon, hopefully!

Best regards,

Elizabeth Kumar
______________________
Communications Executive
Shangri-La's Rasa Ria Resort
Dalit Bay Golf Club & Spa
Pantai Dalit,
P.O. Box 600, 89208 Tuaran,
Sabah, Malaysia.
Direct Line: (60 88) 796 806  Tel: (60 88) 792 888
Fax: (60 88) 791 777
E-mail: elizabeth.kumar@shangri-la.com
Website: www.shangri-la.com

From: chow leeting
To: Paulus Wibowo, GreenBali group
Sent: Wednesday, June 21, 2006 9:47 AM
Subject: Thanks from June & friend

Dear Paulus,

Good morning.

I just come back to work today. Was sick after reached home. Got cold and my birthday just gone like that : ( poor me.

I would like to thank all the staffs in Green Garden like Emmy, Willy, Bagus, Kami, Jana (not sure, but is the guy who is a bit skinny) and other staffs who I can’t remember their names. Thanks for the chef, I love the Special Fried Noodle, Fried Rice, Satays
(Malaysia do not have prawn, squid and of course PORK!!!!) etc.... Just simply LOVE IT.... The watermelon juice and strawberry...yummy.....
We got a t-shirt as souvenir too : )

I really had fun in Green Garden. I was a bit not so delighted in the first day when I reckoned my room was at the ground floor, Room 12. Hotel agreed to change if there is available room in the next day as the first day I checked in was full house. But later on, I was fine already. Plus the next day we were out for the whole day and not convenient to take a move.

Just felt a bit insecure when I heard the conversation between staff when I was in the bathroom. But, after a while, I have to say that your staffs in Green Garden are all very good, friendly and hard working. They work non-stop from cleaning the floor, swimming pool, washroom (public area) then as waiters....etc. They are brilliant.

I have signed for the Spa package at Febri's. I would love to have more different sessions if time allowed.

I had a visit there but I still prefer the overall design and intimate ambiance of Green Garden. The lounge of the Febri’s Hotel was really cool. Wind blows non-stop, a bit strong indeed but just nice. Never feel humid although being just next to the main road. The location of the hotel is just right no matter to seaside, town or shopping mall.

I just reckoned one thing in Febri's during my visit on 17 June afternoon. There was only one person to serve all tables. He was like walking up and down non-stop. Maybe there were others but I only saw him, the only one to serve all the food and drink to guests. I think more staffs should be allocated in Febri's as lots of guests chose to have some food after spa section like me : ) This is just my personal observation. I am not sure whether any misunderstand involved.

I will definitely recommend family and friends to stay in Green Gardan for the Bali trip in future. If I will be there again, I would love to stay in the room, upstairs which facing the main road and able to view the swimming pool. Plus I could have the balcony to
chat with friend. Room 12 doesn't allow me to do so in private but it was fine as it is near to the swimming pool. We never expected the water was that cool at night. We
just jumped in after whole day out. Friend was screaming and jumped up immediately.... freezing....was funny though....

As conclusion, Green Garden Hotel is a good choice for budget stay and I would like to thank you and all your staffs once again for the wonderful holiday.

Sigh..... I am still in the holiday mood and can’t concentrate on work : (

Have a nice day to you : )

Best Regards

June Chow & friend
junejune812002@yahoo.com
Malaysia

From: Anita Indri Hapsari
To: Paulus Wibowo, GreenBali group
Sent: Monday, June 05, 2006 9:55 AM
Subject: Re: Thanks from Green Garden Hotel, Bali

Good Morning Mr.Paulus Wibowo.

I'm glad to receive this e-mail to ask me about hotel's services. I felt so satisfied about all of your employee's service and about the location of the hotels it was strategic to go anywhere else place in Bali. And about your staff services, they're friendly, helpful and communicative.

Maybe next year when i'll visiting  Bali with all of my family; of course i''ll stay at GreenGarden hotel again. Thanks for all the nice services.
 
With Warm regards

Anita Indri Hapsari
tachata45@yahoo.com
Indonesia

From: Vigyazo GABOR
To: Paulus Wibowo, GreenBali group
Sent: Monday, May 29, 2006 3:53 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

Hello

It's Gabor here.

Our stay at Green Garden Hotel was simply amazing. The room was perfectly clean, big and well equipped, and the staff was extremely helpful, friendly and they were smiling all the time.

These things all together - and of course the spa facilities :) - made our holiday the best holiday we ever had and surely we will go back to Green Garden as soon as we can afford traveling to Bali.

The restaurant both in Beach Resort and in the Hotel was amazing and affordable. The shuttle services between the two facilites were very helpfull so was the shuttle to the airport and from the airport.

Our favourite staff member was Bagus, who was always helped with any question about Bali, Indonesia and he was very polite in the same time. We had a great time with him.

What we can say about Green Garden: kepp up the good work!

I hope that no one had any injuries or personal loss during the sadly happenings what just rocked Yogyakarta - Indonesia.

Thank you again, we loved your place and the staff and the island,

Gabor & Noemi
Hungary
en@webbair.hu

From: maton
To: Paulus Wibowo, GreenBali group
Sent: Thursday, May 25, 2006 6:58 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

 
Dear Mr. Paulus Wibowo,
 
Thank you very much for the warm hospitality extended to me and my family by your staff while we were at the Green Garden Hotel. We've enjoyed very much our stay in Bali, especially at your hotel. The service was very good, the staff were friendly and the location of the hotel was quite close to the shopping area. However, since we were there for a very short stay and our time was mostly spent outside the hotel, we did not have the opportunity to see and use most of the hotel facilities.
 
Should I decide to visit Bali again in future, I would not hesitate to stay at your hotel.
 
Sincerely,
 
Alimahton Bt Othman (Ms.)
maton@streamyx.com
Malaysia 

From: Tomoko Miura
To: gm@greenbali.com
Sent: Monday, May 01, 2006 12:27 PM
Subject: RE: Thanks from Green Garden Hotel, Bali

Dear Paulus Wibowo

I stayed at Green Garden Hotel for 12 nights (15/Apr.- 27/Apr.)...and it was
GREAT…!

The room is clean, food is good, nice location....and especially NICE STAFF!!
They are so friendly and always very nice to us. Thanks for them. We had a really great and special vacation in Bali!!!!

I would like to stay again at Green Garden Hotel when I visit Bali next time.

Thank you very much

Tomoko Miura, Japan
tomoko-miura@hotmail.com

From: giovanna
To: Paulus Wibowo, Bali
Sent: Wednesday, April 26, 2006 8:59 AM
Subject: THANK-YOU

To all at Green Garden Hotel,

Brody, Giovanna ,Danica,Bethany and Cassidy would like to THANK you all for making our Holiday in Bali as wonderful as you did the last.

We love staying at The Green Garden because you guys sre so great.

From the room cleaners to the cooks to the  restaurant staff to the reception girls, you are all great.

• Brody would like to thank Willy and all the boys for their friendship. He thinks you guys are wicked.
• Giovanna would like to thank Suriah for organising Bethanys Birthday cake and Balloons. She tells everyone about her 5th birthday in Bali   and for your friendship too. Cassie already misses you.

We can't wait to come back and whenever we have friends coming up to Bali , we always recommend them to come stay at your hotel. If they are staying elsewhere, we always recommend your restaurant to eat. Your food is lovely.

WE MISS YOU ALL

Love and Happiness always

Brody, Giovanna, Danica, Bethany and Cassidy McShane
mcshaneg@optusnet.com.au
PERTH , WESTERN AUSTRALIA

From: wayne dunham
To: Paulus Wibowo, GreenBali group
Sent: Thursday, April 20, 2006 3:51 PM
Subject: Re: Thanks

Dear Paulus, 

Thank you so much for your reply to my e-mail. It is far to hard to select one of the staff at the Green Garden Hotel over the others, as they all exemplify the highest standard in customer service and all should be congratulated, I wish we had this service in Australia . The only fault we could find with our trip to Bali was, our time was to short, this will not happen again. Looking forward to staying with you again in the not to distant future.

Kindest Regards,                                                                                                              

Wayne .

Mr Wayne Dunham
Email: waynedunham@westnet.com.au

From: wayne dunham
To: gm@greenbali.com
Sent: Monday, April 17, 2006 4:36 PM
Subject: thank you

To management & Staff at the Green Garden Hotel,

Thank you for your great service & friendship to Ryan and myself on our recent stay at your hotel, we have only been home a few hours & are missing your smiling happy faces already. This was my first trip to Bali , but it will not be my last, how could I not come back to see you all again. Also, I think you make the best Lemon Squash in the world....Good-bye for now.

Fondest Regards,

Mr Wayne Dunham
Email: waynedunham@westnet.com.au

Hello!  I just wanted to thank you all for my wonderful recent stay at the Green Garden.  It was very interesting to be there for Nyepi and to get to know some of the staff better.  You have the most wonderful staff in the world and I feel very fortunate and privileged to have gotten to know them.  I am sorry that I forgot some of the staff's names in housekeeping and the front desk, but they are all wonderful.  Please tell Ariana, Kami, Leong, Jana, Arya, Willi, Sri, Bagus, and Midi that I miss them all very much and I appreciate their kindess so much.  It was very touching to get to know such friendly dining room staff.  They all treated me like I was their brother, and in my heart, I feel like they are my family now.  I will never forget them and I will look forward to the day I can come back and see you all again.

Once more, Thank you for everything.  I can't think of any way you could make the Green Garden better than it is now.  I send you all my love and my gratitude.

Sincerely,

Doug Owens
dougowens_1@yahoo.com

Dear Paulus

Thank you for you email; my team and I enjoyed our stay at your hotel, the service that was offered and the courtesy of your staff.  I would happily recommend your hotel to others and have in fact already done this and I would be happy to bring my family back to stay at the hotel as well.
 
Best wishes
 
Kazim

Dr. Kazim Kemal-ur-Rahim
Marketing and Agribusiness Specialist
43 Aragon Road
Kingston-upon-Thames
Surrey KT2 5QB
United Kingdom
Tel/fax: +44 20 8546 4947
kazimrahim@aol.com
Kazimrahim@yahoo.com

YTH PAK WIBOWO,

My family and I are very very happy that we chose Green Garden. From the moment we stepped into Wawan's Kijang from the airport to the hotel, we were truly treated like we were very important people. At our request Wawan could even send us to take dinner first at a Resoran Padang before proceeding to the hotel. We invited him to have dinner together but he politely turned down and preferred to wait for us outside the restaurant. It was the same Wawan again who sent us to the airport to take our flight home. He is truly
courteous and polite. Your other staff were also courteous and helpful, to name a few: Bagus, Sri, Kami, Suria, and all the others.

We were pleasantly surprised when we reached the hotel to find that it was indeed clean and well looked after. The only flaw, I think, is that the lights in the room and bathroom were rather dim. I could hardly see my face when I shaved in the morning. I think you could simply change to a higher wattage.

I especially like the big mirror on the wall which makes the room which is
already big, seems bigger still.

Another setback for us is that since we are Muslims we are very particular
with the food that we take. It has to be “halal”. So in our case for breakfast,
we only took breads and fruits. I would like to suggest that you serve
only halal food, so that everybody can take.

As regards the credit card conversion to Indonesian Rupiah, well, since that is the general procedure now, nothing can be done about it. So, I would like to suggest that you inform all incoming guests about it so that they are well prepared.

Yes, the swimming pool is beautiful. You know something, my better half has never before taken a dip in any hotels that we previously stayed, but at Green Garden she did, and it was at about 10 pm! It was so cosy and so calm.

In short we enjoyed the stay at the hotel very very much, and I have already recommended to a close friend of mine to stay at your hotel when he travels there either end of this month or in May.

I write more later. Bye for now.
Salam hormat,

Haji Husin Prawiro
Malaysia
husinpawiro@hotmail.com

I stayed at the Green Garden Hotel on Jalan Kartika Plaza from the 21st Feb to the morning of the 26th Feb 2006.

Room 37 was not as beautiful as room 42 but it was spacious, clean and had a nicer balcony. Most importantly the bed was comfortable and the room was
quiet. And there was a boy named Homan who came and made it so beautifully clean everyday. I really appreciated that.

I found all of your staff friendly and helpful and noticed that they seemed to work very well together as a team. Bagus, Arya, Willy, and Eddie (?) were all especially helpful. The pool, though small, was lovely and fun. The restaurant had pretty good food, very
good service, okay prices and was very pleasant to sit in.

Although, I do not like Kuta very much, I will probably stay at your hotel again as it is so
convenient for arriving and departing from Bali and I found it to be so very well-run.

Thank you for a most enjoyable stay and please tell your staff how much I appreciate their conscientious and good work.

Best regards,

Darrell Michaud
Vancouver, Canada
darelm1@yahoo.ca

Dear Paulus
 
Please forgive the delay in answering but I arrived in Sydney on Sunday & left for Hong Kong the following day and have just arrived back home.
 
My stay at Green Garden Hotel was always wonderful and your staff are certainly warm & welcoming.  They are also very professional in their approach to the guests.
 
I always find Bagus the bartender extremely friendly & knowledgeable.  Also Kami the waiter is really showing a lot of potential.
 
I did walk up to Febri's Hotel but did not see you.  It is a great resort & I wish you every success. Hopefully I will get back before the end of the year and look forward to seeing you.
 
Regards,

Terri
tcomyns@optusnet.com.au
Australia

Dear Mr Wibowo,
 
Greetings from Malaysia !
 
I found the following to be "plus points" of Green Garden Hotel during my stay in Bali recently (room 26 and room 24).
 
a) Free airport transfers : They save hotel guests a lot of trouble in getting transportation from the airport,         especially for those arriving in Bali after dark, to the hotel and vice versa.
 
b) Free Breakfasts : Yummy…
 
c) Swimming Pool : A nice place for hotel guests to take a dip.
 
d) A Mini library : Small but offering lots of novels with easy reading in various languages.
 
e) Friendly, helpful and courteous staff
 
f)  A small but nice "garden" hotel makes it like a "home away from home"
 
g) Safe Deposit Box in every room: Good for safe keeping of valuables & travel documents.
 
h) Spacious Balcony : Some guests use it as a "drying area" J
 
i)  Good food & good service at reasonable prices.
 
j)  Complimentary Massage for 2 for stay of 6 nights or more. Great promo…
 
k)  Clean and spacious rooms.
 
l)  Excellent laundry service.
 
j)  Overall - It's good value for money.
 

But I found the following ponts that might need improvements:
 
a) No Door Bell : Hard knocking on the "plywood" door can cause "irritation" to the hotel guests. Each time there was a hard knock on my door, most of the time by my own relatives staying at the hotel with me, I felt as though there was a police raid !! L
 
b) The Safe Deposit Box should be placed on the upper-most shelf, and not on the middle shelf, to allow for "easy reach" and better visibility of the combination numbers.
 
c) The area where the safe deposit box is placed is not bright enough. Especially after dark, the combination numbers cannot be seen clearly.
 
d)  Free breakfasts should include eggs at all times!
 
e)  Newspapers should be made freely available for hotel guests at the registration counter. 
 
 
Having considered all, Green Garden Hotel is still "good value for money". I will recommend friends and relatives who wish to visit Bali to stay at Green Garden Hotel !!!
 
 
With best regards,
 
 
Choo Chor Tek
Malaysia
chortek8@streamyx.com