From:denise n nizam
To:GREEN GARDEN Hotels Group,Yuli
Sent: Wednesday, December 26, 2007 10:14 PM
Subject: Re: Reservation number 52478869: Peh Mansurah + Saira Banu (2 Dbl/ Std Rooms) 12 - 18 December 2007

Dear Yuli,

Hi, We have came back on the 18th December 2007.

We were very happy with the services that the hotel staffs gave us and would like to give them our compliments. 

Both hotel rooms were clean, staffs were very helpful and polite. Even though, we had problems with one of the air-con (it was not cold enough), staff came to our help immediately and serviced the air-con. Breakfast was nice and simple.

The swimming pool was nice especially with the waterfall. The only problem was that too much chlorine was being added to the pool, thus causing us to have eye sore and tooth pain after every swim.

The only regret, we only stayed 6 nights in Bali which was too short. It was not enough time for us to book for the spa even though we were all interested in that. We will just have to try the spa package next year then.

I hope that next year visit will be 10 or 12 nights instead of 6 nights. We will definitely come back to Green Garden again on our next visit. We will also recommend our family and friends to stay in Green Garden Hotel when they visit Bali.

Thanks to all the staffs in Green Garden Hotel for making our stay comfortable and memorable. Cheers.

Mansurah Peh
stormwolfsg@yahoo.com
Singapore

From:Mark
To:'Paulus Wibowo, GreenBali Group'
Sent: Monday, October 15, 2007 8:11 AM
Subject: Wonderful stay at G.G.H

Dear management and staff,

What a wonderful stay we had at your hotel. We found all the staff very good and the meals at your restraunt excellent. We talked to many guests at the hotel and found most of them had stayed many times before and we understand why.

We will look forward to staying with you again in the future with other family members next time.

Regards,

Mark and Julie Penfold
jamm@aapt.net.au
Australia

From:Kartina Abdul Kadir
To:GREEN GARDEN Hotels Group,Yuli
Sent: Wednesday, August 15, 2007 10:16 PM
Subject: Thank You

Dearest Miss Yuli,

Thank you so much for brilliant hospitality during my stay at green garden hotel. My cousin and I had a great time. Too bad we did not have the chance to meet but I hope in future we will have that opportunity.

Please send my thank you to all the staffs at Green Garden especially to Valas, Emi, Sudi, Bagus, Wily, Merta, Sri and Kami. We got great information about Bali from these great people.

We will definitely come back again next year. Till then, thank you so much for everything. Keep in touch. U take care...


Cheers

Kartina Abdul Kadir
artiena@yahoo.co.uk
United Kingdom

From: <scruffy20@optusnet.com.au>
To: <gm@greenbali.com>
Sent: Saturday, July 28, 2007 10:54 AM
Subject: thank you

Hi Paulas

It’s Barbara from Australia. I would like to thank all the staff. I had a talk to them and sorted everything out. I miss them all. Special thanks to Bagus as it was his birthday and Ebony and I had a party for him. He was so surprised and he cried. Your staff are wonderful. I miss Sudi. I met Emi for the first time after her maternity leave. She is beautiful. It was sad to see Arya leave. I’d also like to thank the boys cleaning the rooms. They don’t get another credit for the job they do.

I keep coming back to Bali as they are all special people; and that’s what brings me back. I have travelled all around Australia but don’t get the service I receive in Bali.

I will be back very soon and staying at the Green Garden again. Hopefully I will be returning in Oct/Nov this year.

Thank you for your kind hospitality and your talk when I arrived. It helped to clear your mind and mine. So tell the staff I miss them very much and I will see them soon. My son Josh misses Kami heaps but he is not coming back to Bali for a while as he is saving up to go to Europe 2009

Thank you!
And see you soon, Barbara.
scruffy20@optusnet.com.au
Australia

From:Rez Azagoth
To:miss nurul
Cc:gm@greenbali.com
Sent: Thursday, July 26, 2007 2:23 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

Dear Mr. Wibowo,

Thanks for the courteous email and we are very much appreciated your gesture.

Our honeymoon visit was a memorable one and we had such great experience being there. Our hotel was cozy and the hotel staff was tremendously helpful enough.

Your staff such as Jacky, Pika and all others were very helpful in giving us details on tourist attractions in Bali. We sure to have another visit there and next time we would like to stay at your Green Garden Beach Resort, near by the sea. We would like to have another Royal Bali Spa package again!

Anyway, thanks for your email. Attached, we have our photo taken at your hotel and our wedding ceremony done on 15th July 07 here in Malaysia for your view.

Regards,

Raizan Zulkarnain & Nurul Wahida
raizanz@gmail.com
Kuala Lumpur , Malaysia

From: <Mark.Marrable@nt.gov.au>
To: "Paulus Wibowo, GreenBali Group" <gm@greenbali.com>
Cc: <denise.marrable@ntschools.net>
Sent: Wednesday, July 25, 2007 8:18 AM
Subject: Re: Thanks from Green Garden Hotel, Bali

Dear Paulus,

Thank you for your enquiry regarding our recent visit. We had a wonderful time
and all staff were fantastic to us. We will certainly consider staying with you on our next trip.

In response to your request for suggestions, you may consider having a map available of the location of the hotel and nearby attractions and the shortest approach to the beach by foot. We did not have any tea, coffee, milk etc in our rooms, do you normally supply
this? However it was not a problem to purchase our own from supermarket next door if it is not supplied it.

Once again thank you for your excellent care and service.

Yours sincerely,

Mark & Denise Marrable
Mark.Marrable@nt.gov.au
denise.marrable@ntschools.net
Australia

From:zack placzek
To:Paulus Wibowo, GreenBali Group
Sent: Thursday, July 05, 2007 7:28 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

Hello Paulus

Thank you for your email.

Once again we had a great time at the Green Garden Hotel in Bali. We would like to thank all the staff as they were instrumental in making our stay there as pleasant as it was. Please pass on our gratitude to them, in particular please thank Suriah, Emi and all the girls at Reception. Special thanks must also go to Bagus, Kami, Willy and the other Restaurant staff who looked after us and socialized with us after closing time. Our talks with them gave us a greater insight into the life and culture of Bali.

Thank you also for allowing us the privilege of using the facilities of the Green Garden. In our opinion they are first class as is evident by the number of people who stay at the hotel, and who utilize the restaurant, including people staying at other hotels.

Barbara also hopes the hash brown recipes are a success. Please let us know.

The weather in Perth at the moment is cold and wet and we wish we were back in Bali. Our friend Roger Weir who travelled with us also enjoyed his stay very much. That was his first trip to Bali but he has booked to return towards the end of July. Unfortunately, Green Garden Hotel is booked out, so he must stay at another hotel for the first 10 days of his holiday.

Hoping to see you again soon. Keep in touch.

Regards

Zack and Barbara Placzek
bplaczek@bigpond.com
Perth , Australia

From:John Henry Stevenson
To:undisclosed-recipients@relay01.ispone.net.au
Sent: Wednesday, May 09, 2007 7:32 AM
Subject: Re thank you

Paulous

Sorry we missed you before we left Bali but we were told you were in Java.

Once again we would like to thank you for such a wonderful two weeks holiday at the Green Garden Hotel.

As you know up to the last four years we always stayed at the 5 star resorts. But since staying at the Green Garden , we don't even look at their brochures anymore. Let alone entertain the thought of staying there.

We would like you to thank all your staff from office staff, to receptionists, to the waiters, to room boys, etc for being so courteous, not only to us but every one else, as they treat everyone like family, and not just a number like the big resorts do. You must be very proud to have such wonderful staff.

Many thanks once again for allowing not only us but everyone else who stays at the Green Garden and  Febri's and The Green Garden Resort with such an affordable holiday - not a costly one.

See you all again soon

Regards,

John & Joan Stevenson
ovetsjj@tadaust.org.au
Brisbane , Australia

From: Frans Erkens
To: Paulus Wibowo GreenBali group
Sent: Thursday, April 19, 2007 2:55 AM
Subject: Re: Thanks from Green Garden Hotel, Bali

Dear Mr. Paulus Wibowo

We have had a very nice stay at your Hotel.  The service was very good.

We were very pleased about the manager, the ladies at the reception and Bagus from the restaurant.

Hotel staff were especially helpful. They made our stay very, very pleasant, and whenever we come back to Bali , we will surely stay at your hotel again.

Sincerely,

Frans Erkens
f.erkens@wanadoo.nl
The Netherlands

From: " alfaras willy" <willalfa@yahoo.com>
To: " Paulus Wibowo, GreenBali Group" <gm@greenbali.com>
Sent: Saturday, April 14, 2007 10:28 AM
Subject: Re: Thanks from Green Garden Hotel, Bali

Paulus ,

Thank you for your letter- very personal and intimate. This, we rarely see in number of hotels we stayed on.

We rented two rooms and we all enjoyed our stay. Everyone was helpful, from the time we arrived at the airport fetch by your driver, to our arrival at your hotel, assisted by your guards and restaurant staffs.

I was amazed that your check-in counter politely asked me to settle all necessary paperworks the next day - we arrived past 11:00 P.M. How gracious she was to
take notice that we were all tired.

There was one hiccup during our check-out and that was not a fault of your staff. We lost two towels because my kids would use our bathroom as well and leave their towels. That could have caused the confusion so that the other room lost the towels. I paid for them
because I do not want it to be charged to your room cleaning staff. We insisted and invited one of your staff to check our opened luggage to erase doubts. For sure, if you make a careful count none were missing.

Everyone of your staff was great out there. Keep them happy. I'll phone you in next time for our next room reservation. Our stay was very wonderful. Please keep more green apples for my daughter. She missed the green apple juice.

Best regards,

Wilfredo V. Alfaras (Willy )
willalfa@yahoo.com
The Phillipines

From: Hayley Nockolds
To: Paulus Wibowo, GreenBali group
Sent: Thursday, March 22, 2007 6:29 AM
Subject: RE: Thanks from Green Garden Hotel, Bali

Hi Paulus,

As usual my stay at the Green Garden Hotel exceeded all expectations.

As you know I try to come to Bali at least 2 to 3 times per year and always stay at your property. The main reason for this is because I have formed so many special friendships with all of your staff and miss them all so much which makes me want to return so many times.

I would like to thank all of my friends Arya, Willi, Bagus, Merta, Jana, Kami, Midi, Sri, Emmi, Sudi, Nili, Pika ( send my love hope she is feeling better) Martin and Suriah for making every trip to Bali enjoyable and tell them I miss them all so much and hope to be back as soon as possible.

Best Regards,

Hayley Nockolds
Business Development Manager EXPRESS TICKETING ADELAIDE
Level 3, 50 King William Street
Adelaide SA 5000 Australia
T: 08 8233 2788
F: 08 8233 2747
E:hayley.nockolds@oexpress.com.au
www.expressfares.com.au
Part of the Orient Express Travel Group
MELBOURNE | SYDNEY | BRISBANE | ADELAIDE

From:Doug Petrass
To:'Paulus Wibowo, GreenBali group'
Sent: Monday, March 12, 2007 8:27 AM
Subject: RE: Thanks from Green Garden Hotel, Bali

Dear Paulus

Thank you very much for your email. It was a very pleasant surprise when we returned from Bali and Singapore.

You asked if any of the hotel staff were helpful to us. It would be extremely hard to select any staff as they were all wonderful. To mention a few, our first contact was with Falas who picked us up from the airport, then there were Manon, Sudi, Sri, Arya, Ngakan, Midi, Merta, Emi, Manik. The massage boys were wonderful,  Popo and Diana. We were in Room 18. To add to this list of staff we would also like to add the laundry girls who often came past our room and were always cheerful. The chefs did a wonderful job and the meals were always top class. We did not dine at your other hotels as we were quite happy to stay and dine where we were.

How to improve your service, we once stayed at the White Rose for 1 night and I found their breakfast menu was quite good: eggs and bacon, omelette - cooked while you waited. This meant that they did not dry out and you had the ingredients that you wanted; something small but something that we as tourists are used to.

Yes you have our permission to use any of our statements in your advertising brochures, it is always pleasing to see the truth printed.

At present my wife and myself are just relaxing and saving our money for our next trip to Bali and of course the Green Garden Hotel. Our one disappointment of our last trip, we did not get to meet you. However if ever you get to Australia, come to Canerra and we will look after you. We are not wealthy but we are friendly. Say hello to all the staff from Mumma and Poppa.

Regards,

Eileen and Doug Petrass.
freeway3@optusnet.com.au
Australia

From:BORIS LIMB
To:Paulus Wibowo, GreenBali group
Sent: Sunday, March 04, 2007 7:18 PM
Subject: RE: Thanks from Green Garden Hotel, Bali

Dear Paulus,

I take this opportunity to thank you and your staff for a wonderful stay at the Green Garden Hotel. Fran and I could not single out one particular staff member as being better in any way than another, as to do so would detract from the great service, the friendly nature and overall professionalism of them all.
 
I would however thank the lady in charge for her help and courtesy.
 
The next time we travel to Bali, we will look to the Green Garden Hotel as the place to stay. We have no hesitation in recommending your hotels, to anyone travelling to Bali as the service we received at them all was wonderful.
 
Thank you all once again, may blessings find you
 
Kindest Regards,

John & Fran Limb
borislimb@hotmail.com
Australia

From:Rachel Ong SE
To:gm@greenbali.com
Sent: Thursday, March 01, 2007 9:19 PM
Subject: Our stay at Green Garden Bali

Dear Sir

We just came back from Bali and wish to comment on my stay at Green Garden Hotel.

There were just so many things we like about your hotel. The food, friendly staff, clean room, the convenience of everything within walking distance - shops, money changer, etc.

We also like the night entertainment with live music. Even though our stay was really short - 3 nights but we really did enjoy ourselves so much !

Just a special thank you note to Mr Bagus for his hospitality and friendliness. Didn't manage to thank him personally before we flew back to Malaysia.

Regards,

Edwin & Rachel
rachel.ose@gmail.com
Malaysia

From:Joop de Back
To:Paulus Wibowo, GreenBali group
Sent: Wednesday, February 21, 2007 4:34 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

Dear Mr. Wibowo,

Thank you very much for your kind message. We were very pleased to stay in your Green Garden Hotel.

We certainly want to give a compliment to the whole staff for the quality ot the servcice and the kindness, especially to the management Suriah and her husband.

We will come back in October/November.

Kind regards

De Back family – Joop, Jossie and Marie-Christine
jhdeback@xs4all.nl
The Netherlands

From:Bob
To:'Paulus Wibowo, GreenBali group'
Sent: Tuesday, February 20, 2007 3:17 PM
Subject: RE: Thanks from Green Garden Hotel, Bali

Dear Paulus

Thank you for your e-mail, as always, staying at Green Garden was a delightful experience entirely due to the friendly and responsive nature of the staff there from management levels down, the good food and rooms.

As you know I stayed for approximately 8 weeks over the period October 2006 to December 2006 and then again this last month. I do have one criticism and I know it is one you have heard before when staying for extended periods or for several repeat stays in one year the menu becomes somewhat stale (not the food I hasten to add). I can appreciate that having a full-colour menu would be very expensive to change on a regular basis and I actually think that would be unnecessary. Could I suggest that you introduce a chalk board with 4 or 5 ‘Dishes of the Day/Week’? I feel this would go a long way to eliminate the ‘ennui’ regular guests feel when dining at your hotels.

On a similar note, the entertainment can become rather boring after 2 weeks or even less. I know you have introduced some new singers and that helps a little. The real problem is however wide the repertoire of the singers, they are limited to that of the accompanist and if you only have one person accompanying the singers throughout the week, much repetition is inevitable.

Hmm I am always impressed by the high level of help offered by all of your staff (from management down) gives me and other guests; and because of that I regard them all as friends rather than individuals doing their job so to speak. So it would be invidious of me to single anyone out.

Give my best wishes to all the staff at Green Garden. I hope it won’t be long before I will be seeing them again.

Sincerely,

Bob Allison
sanghy1@hotmail.com
United Kingdom

From:  Dove & Eileen Petass 
To:Paulus Wibowo, GreenBali group
Sent: Saturday, February 10, 2007
Subject: Comments on Card

We have stayed at 8 different hotels over the past 11 years. You go to a big hotel and you are just a number with a credit card in Bali.

The Green Garden staff make sure to learn your name and make you feel good. They give you good information and help you feel comfortable & relaxed. It is a lovely quiet hotel and close to all the features of Bali.

Thank you for making our holiday most enjoyable and relaxing.

You may use these comments in any advertising. You will see us again.

Doug & Eileen Petrass
freeway3@optusnet.com.au
Australia

What did you like about the hotel?
Most: Friendly staff, courteous, neat & tidy, like family.
Least: Not long enough stay.
P.S. Suggestions: More variety in breakfasts: bacon, egg, poached egg, grilled tomatoes

From: "mareejevans" <mareejevans@bigpond.com>
To: "Paulus Wibowo, GreenBali group" <gm@greenbali.com>
Sent: Wednesday, January 03, 2007 5:17 PM
Subject: Re: Thanks from Green Garden Hotel, Bali

The Evans Family would like to thank everyone at Green Garden Hotel for making our Bali holiday so enjoyable. All the staff were so very helpful, polite and it was truly a pleasure to stay there.

We found our rooms very comfortable and very clean. We would like to especially thank Bagus, Merta and Willy for being so friendly and helpful and we will definitely recommend Green Garden Hotel to all our friends.

We are also hoping to return sometime this year. Once again thank you very much.

Maree Evans
mareejevans@bigpond.com
Australia